Tap into our
CRM & CX experts
We get you closer
That’s closer to your customers, closer to your data, and closer to your performance. When looking for a CRM & CX agency, you won’t find anyone with both the strength and depth of expertise that we possess here at Team ITG. From data to strategy, content creation to deployment, and even implementing and optimising your marketing technology, we’re world-class in every field.
Want to know more about
our CRM & CX prowess?
Fill in the form and our team of experts will be in touch to explain more about our transformative approach to CRM & CX, and how it drives real revenue and results for our clients.
Increase revenue & drive efficiency
Our relentless focus on commercial performance generates £hundreds of millions in incremental revenue for our clients each year, utterly attributable to the programmes we develop and build for them. You don’t need a data agency, a technology partner and a CRM agency – getting them to work seamlessly together is near impossible, which is why we take care of everything under one roof, ensuring a fully holistic approach that drives real efficiency and tangible results.
Award-winning insight
It’s not just talk – we’ve won major industry recognition for our CRM & CX prowess, most notably picking up three prizes at the Marketing Week Awards 2022 for our outstanding work with Wickes. Our ‘Missions & Motivations Engine’ drove £7 million of incremental revenue in its first wave of programmes alone, and has revolutionised Wickes’ approach to CRM & CX. This focus on insights is a hallmark of the way we work, with unique data products that reveal key customer information, behaviours and preferences to guide the direction of our clients’ campaigns.
Kick start your project today
Kick start your project today
Kick start your project today
Latest from Team ITG.
Partnering with Volkswagen Commercial Vehicles UK to deliver transformative marketing campaigns
We’ve partnered with Volkswagen Commercial Vehicles UK to manage retailer marketing, tactical communications and social media for their national brand advertising, along with their network of 96 Van Centres and authorised repairers, following a competitive pitch...
Simon Says: Support for communities & causes is part of a CEO’s job
You might have seen ITG’s recent involvement with Peace One Day’s ‘Anti-Racism Live’, a fantastic livestream event delivered by a brilliant organisation, that we were exceptionally proud to sponsor. This isn’t a new venture for ITG or myself – in fact, all of the...
Putting sustainability at the heart of your business – not just box-ticking
Here at Team ITG we offer end-to-end marketing services spanning multiple fields of expertise while also keeping an eye out for innovative marketing technology. But a practice that we think helps us stand out the most is sustainability – delivering amazing campaigns...
2024 Wellbeing award win for Team ITG
We’re incredibly proud to have won 'Best Employee Network & Resource Group' at the Great British Workplace Wellbeing Awards 2024! After bringing home the ‘Team of the Year’ prize in 2023, it’s fantastic to get even more recognition this time around – but what’s...
Currys Techmas – exceptional results for our end-to-end campaign
Every year the CRM team at Currys puts together the '12 Days of Techmas' – an omnichannel Christmas campaign that uses a gamified approach offering awesome tech prizes to customers while encouraging sign-ups to Currys Perks. This year they collaborated with us here at...
Sue Mountford: The Top Marketing Trends for 2024
Generative AI dominated the marketing landscape (and all other news channels!) in 2023, driving conversations around the way brands will produce content and campaigns for every channel, with minimum effort. However, as we work out how to unlock the power of AI and...
Inspired Thinking Group partner with NBC to deliver Macy’s Thanksgiving Day parade for record TV audience
Inspired Thinking Group once again partnered with NBC to deliver the iconic Macy’s Thanksgiving Day parade in New York City, to a record-breaking TV audience across the US. Ken Madsen, Chief Marketing Technologist at ITG, has worked with NBC for the past 15 years and...
James Chittenden: How real do you want it?
In an Insta-first world, brands increasingly lead with their visual expression. One of the key challenges for Marketers in 2024 is striking a balance between aspiration and authenticity, the dream and reality. One of the most subtle (or not) ways that this manifests...
AI x Virtual Production – Ready to rocket power your creative ambition?
Are Virtual Production and Artificial Intelligence (AI) really threats to human ingenuity? Or are they the tools we need to really set our creativity free and deliver outstanding content that wows and resonates? Let’s get the verdict from our Executive Creative...
Virtual Production vs traditional shoots – Getting you closer to your content
Is Virtual Production just ‘faking it’ compared to traditional methods of film and photography, or is this new technology a way to control the previously uncontrollable, telling your story exactly the way you want to? Over to Team ITG’s Executive Creative Director,...
Hyper-relevant local marketing
Ensure your dealer network has full access to stunning branded content, tailored to their market and local area.