Customer Experience

Unique by design

Endless configuration to drive a rich purchasing experience.

Team ITG CanopyCloud Case Study JLR (Case Study example)

Right message. Right place. Right time.

Reaching over five million customers with personalised comms across all touchpoints is no mean feat, but CanopyDeploy allows Virgin Media to do just that.

Using intelligent data analysis, it identifies the preferences of each Virgin buyer, automating one-to-one messages with tailored ‘no brainer’ and ‘revenue stretch’ offers through the customer’s favoured channel, whether that’s app push, DM, email, SMS or web.

Find out more about Virgin Media at www.virginmedia.com

Case Study Virgin

300 m

personalised, automated comms sent year-on-year

80

campaigns delivered every month

+ 50 %

increase in open rates

2.5 x

increase in ROI

Bentley

"The portals and systems ITG offer are second to none. I have never seen anything in the market that compares."

Matt Dawson - Liverpool Airport
You'll be in good company

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