CanopyDeploy has rewritten the rules of omnichannel marketing automation.
Users are empowered to self-serve global omnichannel campaigns, tailored to the behaviour and preferences of each individual customer. Easily build campaigns and create fully connected customer experiences across channels on this single-view CRM platform, which includes a simple drag-and-drop functionality, uses instantaneous segmentation and can integrate with any secure data source. Gain the invaluable insights you need to continuously improve the way you talk to your customers, as the real-time reporting dashboard monitors the effectiveness of each campaign.
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Team ITG introduced an entirely new way of thinking to TUI’s digital strategy, completely overhauling the way in which the brand approached customer engagement. We utilised available data to deliver highly personalised communications through CanopyDeploy, while moving away from generic, static email layouts to energise their audience.
As a result of these more dynamic, data-driven communications, TUI saw a significant increase in both engagement and revenue.
year-on-year revenue increase
clickthrough rate
open rate driven by personalised comms
of customers make a booking
Reaching over five million customers with personalised comms across all touchpoints is no mean feat, but CanopyDeploy allows Virgin Media to do just that.
Using intelligent data analysis, it identifies the preferences of each Virgin buyer, automating one-to-one messages with tailored ‘no brainer’ and ‘revenue stretch’ offers through the customer’s favoured channel, whether that’s app push, DM, email, SMS or web.
personalised, automated comms sent year-on-year
campaigns delivered every month
increase in open rates
increase in ROI
Engagement Scoring is one of the many features CanopyDeploy delivers to keep customer data current. Mindwize has put it to good use for the Thrombosis Foundation, highlighting active newsletter engagement, creating a group of these active customers and targeting new content to this audience. This has delivered a sharp reduction in the number of email bounces, increased the open rate and the clickthrough rate.
increase in click-to-open rate
increase in clickthrough rate
increase in open rate